At Avatown, security is a top priority. As a marketplace that facilitates transactions and interactions between buyers and creators, we take proactive measures to safeguard user data, prevent unauthorized access, and ensure a secure platform for all users.
We understand the risks associated with online marketplaces, including hacking attempts, data breaches, and fraudulent activity. To address these challenges, Avatown has implemented a range of security measures designed to protect user accounts, secure transactions, and prevent unauthorized access.
1. Secure Payment Processing with Stripe & PayPal
Avatown does not store or process any financial information directly. Instead, we use trusted third-party payment processors—Stripe and soon PayPal—to handle all transactions securely.
These payment providers ensure:
- End-to-end encryption for all transactions, keeping payment details secure.
- Fraud monitoring systems that detect and prevent unauthorized transactions.
- No credit card or banking details are stored on Avatown’s servers, reducing the risk of financial data breaches.
By relying on industry-leading payment processors, Avatown eliminates the risks associated with storing sensitive financial data, ensuring that both buyers and sellers can transact securely.
2. Verified Sellers and Marketplace Integrity
To prevent fraudulent activity and unauthorized reselling, Avatown verifies sellers before allowing them to list avatars.
- We check sellers’ presence on other platforms, their social media accounts, and Discord communities to confirm their legitimacy.
- If a seller is flagged by buyers or other creators, Avatown reviews the reports and takes action to remove fraudulent sellers.
- This process helps ensure that only genuine creators can list and sell their avatars, protecting buyers from scams.
3. Data Protection & Secure Storage
Avatown follows strict data security protocols to protect user information from hacking attempts or unauthorized access.
- Minimal Data Collection – We only collect essential user data, such as email, billing information, and transaction history, to authenticate accounts and prevent fraud.
- Encrypted Storage – All sensitive user data is securely stored and encrypted, ensuring that unauthorized parties cannot access it.
- Access Control – Only authorized Avatown personnel can access stored data, and only when necessary for support or security purposes.
4. Fraud Prevention & Community-Driven Reporting
Maintaining a scam-free marketplace is a priority for Avatown. We use multiple layers of fraud prevention, including:
- User & Transaction Monitoring – Our system flags suspicious activity, such as unusual login attempts or irregular purchasing patterns.
- Community Reporting – Buyers and creators can report fraudulent sellers or unauthorized listings, helping us maintain marketplace integrity.
- Regular Marketplace Reviews – We monitor listings and flagged accounts to identify and remove bad actors, ensuring that buyers only interact with verified sellers.
5. Account Security & Protection from Unauthorized Access
To protect user accounts from hacking attempts, Avatown has implemented:
- Email Verification – Ensuring that only real users can create and access accounts.
- Password Security – Users are encouraged to set strong passwords to reduce the risk of account compromise.
While Avatown does not currently enforce multi-factor authentication (MFA), we encourage users to enable security features on their email accounts to enhance protection.
6. Dedicated Support for Security Issues
At Avatown, we prioritize security and user protection, ensuring that all users have direct access to support whenever they need it. If you encounter a security concern, suspicious activity, or unauthorized account access, our support team is available to assist you immediately.
How to Report Security Issues:
✔ Discord Hotline – Instant Assistance
- Avatown provides a dedicated support channel on Discord, allowing users to quickly connect with a support representative in real-time.
- Since many users are already active on Discord, this ensures faster communication and immediate resolution of urgent security concerns.
✔ Email Support – Formal Inquiries & Assistance
- Users can also report security-related issues by contacting support@goavatown.com.
- Email is ideal for detailed reports, including account recovery requests, fraud concerns, and dispute resolution inquiries.
What Avatown Support Can Assist With?
- Unauthorized Account Access – If you suspect your account has been compromised or accessed without permission, our team will assist with account recovery and securing your data.
- Suspicious Transactions or Fraud – Any unusual activity, unauthorized payments, or fraudulent behavior can be reported for investigation.
- Dispute Resolution & Refunds – If a purchase does not match the description or has an issue, our team will review the case and take appropriate action.
- Marketplace Integrity & Seller Violations – Users can report suspicious listings, unauthorized resales, or copyright infringements, helping maintain a safe and fair marketplace.
By offering multiple contact options, including a real-time Discord hotline, Avatown ensures that users have a direct, easy, and efficient way to reach support whenever they need assistance. Whether you prefer instant help via Discord or a formal review through email, our team is here to protect your security, transactions, and overall experience on Avatown.
Commitment to Continuous Security Improvements:
Avatown is committed to ongoing improvements in security to ensure that our users can buy and sell with confidence.
- We regularly assess platform security risks and take necessary steps to enhance data protection and fraud prevention measures.
- We work closely with the 3D creator community to address concerns and improve marketplace integrity.
- User feedback is encouraged—if you have suggestions for improving security, let us know.
Security is at the core of Avatown’s mission. By implementing secure payment processing, verified seller onboarding, encrypted data storage, fraud prevention tools, and dedicated user support, we ensure that our platform remains a safe space for avatar creators and buyers.
If you have any security concerns or encounter suspicious activity, please reach out to our support team at support@goavatown.com.
Avatown will continue to enhance its security measures, working towards a safer and more trusted Avatar service for 3D social gaming community.